Finland Removals Privacy Policy

This Privacy Policy explains how Finland Removals collects, uses, stores, and protects personal data relating to its customers and prospective customers. It applies to all Finland Removals customers and users of our services within our operating area. We are committed to processing personal data in accordance with the General Data Protection Regulation and applicable Finnish data protection laws.

Scope of this Privacy Policy

This Privacy Policy applies to all personal data processed by Finland Removals in connection with the provision of removal, transport, packing, storage, and related services. It covers data collected through direct contact, our website, written correspondence, and in-person interactions with our team. By engaging with Finland Removals, you acknowledge that your personal data will be processed in accordance with this policy.

Personal Data We Collect

We collect and process different categories of personal data depending on your relationship with us and the services requested. The types of personal data we may collect include:

Identification and contact details such as full name, postal address, previous and new address for removals, billing address, and other contact details you choose to provide.

Service and contract information such as details of your removal or storage needs, inventory details you choose to share, access details for properties, special handling instructions, dates and times of moves, and related contractual information.

Payment and billing information such as payment method details, billing history, invoices, and records of payments made or due.

Communication records such as emails, messages, notes of telephone conversations, and other correspondence relating to enquiries, quotations, bookings, complaints, and feedback.

Technical usage data such as basic information collected when you visit our website, including IP address and general device or browser characteristics where applicable. This may be collected through cookies or similar technologies, where permitted by law.

In limited circumstances, we may process special categories of data you choose to provide, for example information about health or mobility requirements that are relevant to the planning of a move. Such information is processed only when necessary and with appropriate safeguards.

Purposes and Lawful Basis for Processing

We only process personal data when we have a valid legal basis to do so. The main purposes and corresponding legal bases are:

To provide and manage removal and related services. This includes handling enquiries, preparing quotations, planning and performing moves, providing storage, and managing contracts. The lawful basis is the performance of a contract or taking steps at your request before entering into a contract.

To communicate with you. We use your contact details to respond to enquiries, send confirmations, provide service updates, manage changes to bookings, and handle complaints. The lawful basis is performance of a contract and our legitimate interests in ensuring effective communication.

To manage billing and payments. We process billing and payment data to issue invoices, process payments, manage accounts, and keep financial records. The lawful bases are performance of a contract and our legal obligations under accounting and tax laws.

To improve and develop our services. We may analyse service usage, feedback, and internal records to improve our processes, staff training, customer service, and operational efficiency. The lawful basis is our legitimate interest in developing and improving our services.

To comply with legal obligations. We may process personal data to meet regulatory, tax, accounting, and other legal requirements, including responses to lawful requests from public authorities. The lawful basis is compliance with legal obligations.

To protect our rights and prevent misuse. We may process personal data to prevent fraud, address disputes, enforce our contractual terms, or protect our legal rights and the safety of our staff and customers. The lawful basis is our legitimate interests in safeguarding our business and users.

If we rely on consent for any specific processing activity, we will request it clearly and separately. Where consent is used, you can withdraw it at any time, without affecting the lawfulness of processing before withdrawal.

Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected or to meet legal, accounting, or reporting obligations.

Customer and contract data related to removal or storage services is typically retained for a defined period after the end of the service to manage any follow-up questions, warranty issues, claims, or disputes, and to comply with statutory retention periods.

Billing and financial data is retained for the period required under Finnish accounting and tax legislation. This usually means that invoicing records and related documentation must be kept for several years.

Communication records and enquiry details are kept for an appropriate period so we can refer to previous interactions, provide consistent service, and address any subsequent concerns.

Technical usage data is kept for a limited time necessary for security, troubleshooting, analysis, and improvement of our website and systems.

When personal data is no longer needed, it is securely deleted, anonymised, or irreversibly destroyed in accordance with our data retention and destruction procedures.

Data Processors and Third Parties

We may use carefully selected third-party service providers to support our operations and deliver our services. These providers act as data processors on our behalf and only process personal data under our instructions and for the purposes described in this Privacy Policy.

Examples of such processors include:

Information technology and hosting providers that supply our systems, storage, and technical infrastructure.

Payment processing and financial service providers that assist with secure payment transactions and financial administration.

Customer relationship and communication tools used to manage bookings, enquiries, and service updates.

Professional advisers, such as accountants or legal advisers, where necessary for compliance and business operations.

We require all processors to implement appropriate technical and organisational measures to protect personal data and to comply with data protection laws. They are not permitted to use your data for their own purposes.

Where personal data is transferred outside the European Economic Area, we will ensure that an adequate level of protection is in place, for example through the use of standard contractual clauses or equivalent safeguards, in accordance with applicable law.

Data Security

We take the security of personal data seriously. We implement appropriate technical and organisational measures designed to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access.

These measures may include access controls, secure storage, staff training, internal policies on data handling, and regular review of our security practices. While no system can be fully secure, we work continuously to maintain a level of security appropriate to the nature of the data we process.

Your Data Protection Rights

Under the GDPR and applicable Finnish law, you have several rights in relation to your personal data processed by Finland Removals. These rights include:

Right of access. You have the right to request confirmation as to whether we process your personal data and to receive a copy of that data, along with information about how it is used.

Right to rectification. You have the right to request correction of inaccurate personal data and completion of incomplete data.

Right to erasure. In certain circumstances, you have the right to request the deletion of your personal data, for example when it is no longer necessary for the purposes for which it was collected or where you have withdrawn consent and there is no other legal basis for processing.

Right to restriction of processing. You can request that we restrict the processing of your personal data in specific situations, such as when the accuracy of the data is contested or when you have objected to processing.

Right to object. You have the right to object to processing carried out on the basis of our legitimate interests, on grounds relating to your particular situation. We will stop processing unless we can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms, or if the processing is necessary for legal claims.

Right to data portability. Where processing is based on consent or contract and carried out by automated means, you may request to receive your personal data in a structured, commonly used, and machine-readable format and to have it transmitted to another controller where technically feasible.

Right to withdraw consent. If we process your data based on consent, you may withdraw that consent at any time. This does not affect the lawfulness of processing before withdrawal.

You also have the right to lodge a complaint with the relevant data protection supervisory authority if you believe that your personal data has been processed in violation of data protection laws.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal obligations. Any significant changes will be communicated by updating the date and content of this policy. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.